Salon Policies
DEPOSIT POLICY
A 50% NON-REFUNDABLE deposit is required to secure your booking.
We reserve the right to keep this deposit as a cancellation or no-show fee as per our cancellation policy below.
Your deposit is transferable to another booking if changed before the 48hour cut off mark.
However, failure to show for your appointment or any cancellation less than 48hours of your scheduled appointment will result in a complete loss of your deposit, to rebook you will be required to pay a new deposit.
If your deposit isn't paid by 72hours before your booking it will be cancelled.
If you have been requested to pay a deposit and it isn't paid by 48hours before your booking, your appointment will be cancelled.
APPOINTMENT CANCELLATION POLICY
We kindly ask that if you wish to cancel or move your appointment that you give us at least 48 hours’ notice. Any deposits given for services will be lost if 48 hours is not given or if you do not show to the appointment.
Online Bookings / All Bookings - We ask that you pay a 50% holding fee to secure your booking.
Deposits will be deducted from your bill in the salon. Deposits are fully refundable / transferable if 48 hours’ notice is given for any cancellations or to move your appointment.
LATENESS POLICY
If for any reason you are running late for your appointment please call us on 01580 720990. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other client scheduled that day. Please be aware that in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. Lateness of 15 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
SKIN TESTING
If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Purdy&Power we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and wellbeing.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.