Salon Policies

APPOINTMENT CANCELLATION POLICY

We kindly ask that if you wish to cancel or move your appointment that you give us at least 48 hours’ notice. Any deposits given for services will be lost if 48 hours is not given or if you do not show to the appointment.

Online Bookings - We ask that you pay a 50% holding fee to secure your booking.

Bookings via telephone or rebooking - We ask that you pay a 20% holding fee to secure your booking.

Deposits will be deducted from your bill in the salon. Deposits are fully refundable / transferable if 48 hours’ notice is given for any cancellations or to move your appointment.

LATENESS POLICY

If for any reason you are running late for your appointment please call us on 01580 720990. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other client scheduled that day. Please be aware that in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. Lateness of 15 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.

SKIN TESTING

If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Ivory we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and wellbeing.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.